PROBLEM CLAUSE

Welcome to Sherblu LLC's FAQ page! We are committed to providing you with the best shopping experience. Below are answers to some frequently asked questions. If you have any further questions while browsing our products or services, please feel free to contact us.

1. How do I place an order?
You can browse our website, select your favorite pet supplies, and add them to your cart. On the checkout page, simply follow the prompts to fill in your shipping and payment information to complete your order.

2. How long does order processing take?
We will process your order as quickly as possible. Typically, processing time is 1-3 business days. After order confirmation, you will receive an email notification with an estimated shipping time.

3. How much does shipping cost?
Shipping costs vary depending on your chosen delivery address and the total weight of your order. You can view shipping cost details on the checkout page. In some cases, we offer free shipping once your order reaches a certain amount.

4. Can I cancel or change my order?
If you wish to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request before your order is shipped. After shipment, you will need to follow our return policy for processing.

5. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link, which you can use to view the shipping status of your order in real time.

6. What is the return policy?
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. The product must be unused and in its original packaging with the invoice. Please visit our return policy page for more detailed return procedures.

7. How do I contact customer service?
If you have any questions or need assistance, please contact us through:
Email: trisha@sherblu.com
Phone: (916) 938-7556
Our customer service team will respond to you as soon as possible.

8. Is the information on the website secure?
We value your privacy and security. All transactions conducted on our website are protected with advanced security technologies such as SSL encryption to ensure the safety of your information.

Thank you for choosing Sherblu LLC! We look forward to providing you with excellent products and services. If you have any further questions, please feel free to contact us.