REFUND POLICY

Thank you for choosing Sherblu LLC! We are committed to providing quality products and services while ensuring a worry-free shopping experience. If you are not satisfied with your purchase, here are our refund and return policies:

Return Conditions
Return Deadline: Returns can be requested within 30 days of receiving the item.
Product Condition: Returned items must be in unused condition and include the original packaging, all accessories, and the invoice.
Special Circumstances: If the item needs to be returned due to a manufacturing defect or shipping damage, please contact our customer service team directly.

Return Process
Request a Return: Please contact customer service via email or phone, providing your order number and the reason for the return. Our customer service team will send you return authorization information.
Prepare the Package: Place the item, along with all accessories and the original packaging, into a package and clearly indicate your order number.
Send the Item Back: Please send the returned package to the following address: 55 NORMAN WAY, SALINAS, CA 93906
Shipping Method: We recommend using a trackable shipping method to ensure safe delivery of the package.

Refund Processing Time
Once we receive the returned goods, we will inspect them as soon as possible. Your refund request will typically be processed within 5-7 business days of receiving the goods.
Refund Method: Refunds will be returned via the original payment method. Please note that depending on bank processing times, it may take additional time for funds to arrive.

Exchange Policy
If you wish to exchange an item, please follow the return process described above. Once your refund is received, you can reorder the desired item.

Contact Customer Service
If you have any questions during the return or exchange process, please feel free to contact our customer service team. We are happy to assist you.

Thank you again for choosing Sherblu LLC! We look forward to providing the best products and services for your pet.